30-Day Satisfaction Guarantee
If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund. Please note that custom products cannot be returned for a refund, store credit, or replacement, unless they are defective.
Eligibility Criteria
- Condition: Items must be unused and in their original packaging and in a saleable condition.
- Proof of Purchase: A valid receipt or order confirmation is required.
- Exclusions: Custom products are non-returnable unless they are defective.
Return Process
-
Initiate Return: Contact our customer support team to request a return authorization.
-
Prepare Package: Securely pack the item, including all original components and packaging materials.
-
Shipping: Send the package to:
Product Link Distributions Pty Ltd
Locked Bag 948
Gisborne VIC 3437Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Processing Time: Refunds are processed within 5-7 business days after receiving the returned item.
- Method: Refunds will be issued to the original payment method.
Defective or Incorrect Items
If you receive a defective or incorrect item, please submit a warranty claim by Submitting a Request. Once your claim is approved, we will arrange for a Store Credit and cover all associated shipping costs.
Contact Us
For any return inquiries or assistance, please reach out to our customer support team here.
Comments
0 comments
Please sign in to leave a comment.