What should I do if my tracking shows my package has been delivered, but I haven't received it?

If your tracking information indicates that your package has been delivered but you haven't received it, please follow these steps:

• Verify tracking details: Double-check the delivery address and the delivery date on your tracking information.
• Check around your property: Look in places such as your mailbox, a garden area, or near the front door. Sometimes parcels are left in less obvious spots or with a neighbour.
• Contact the courier: If you still can't find your parcel, please file a missing parcel enquiry with the courier directly. 
• Need further assistance? If you've completed the steps above and are still having trouble locating your package, please submit a request with the details of your enquiry, and we'll be happy to assist you further.